Returns & Exchanges

At ARQS.PK, we want you to be completely satisfied with your fashion purchase, which is why we offer a seamless 7-day return and exchange policy for all unworn items. Whether it is a sizing issue or a change of heart, we are committed to making your shopping experience worry-free.

1

Initiate Your Request

Contact our customer support team via WhatsApp or email within 7 days of delivery with your order number and photos of the item.

2

Quality Inspection

Ensure the item is in its original condition, with all tags attached and the original packaging intact to qualify for an exchange or refund.

3

Ship the Package

Once your request is approved, securely pack the item and send it back to our fulfillment center using a trackable courier service.

4

Processing & Resolution

After we receive and inspect your return, we will process your exchange or issue a store credit/refund within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing